Fast, safe, free access to your bank accounts!
View account balances
Search recent transactions
Transfer funds between accounts
Use Online Bill Pay
Locate branches and ATMs near you
Download the app from the Apple App Store or the Google Play Store.
Log in to Online Banking.
Click on the tab labeled Administration.
Click on Mobile Banking.
Follow the steps to obtain your activation code.
What is Mobile Banking?
Mobile Banking gives you access to your accounts from your mobile web browser or from a mobile banking application, depending on your preference and your phone capabilities. Both options allow you to view account balances, search recent transactions, and transfer funds.
Smart Phone or Device
iPhone or iPad Go to Apple's App Store and search for Firstar Bank then download the app.
Android Go to the Google Play store and search for Firstar Bank then download the app.
I enrolled my phone number but did not receive a text message. What should I do?
Typically you should receive a text message within a few minutes after enrolling; however, sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure you phone has a wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive it, contact your wireless carrier to be sure text messaging is enabled on your phone.
ACTIVATION & USE
What is activation?
Activation is a one-time process that helps ensure your security. After you enroll a phone in Text Banking, you will receive an activation code which will be required to begin using Text Banking on your device.
How do I access Mobile Banking on my phone's browser?
Once you download the app, there will be an icon on your device.
I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
At the time of activation, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to recognize you. Some phones may require you to enable cookies or periodically erase them, requiring re-activation. If you experience this issue, check your phone settings to ensure that cookies are enabled. If the issue persists, consider using an alternative mobile web browser with strong cookie support.
I received an activation code but never used it. What do I do now?
For security reasons, activation codes expire after 24 hours. To obtain a new one, log in to Online Banking and return to the Mobile Banking page to request another activation code.
TEXT BANKING & ALERTS
Can I use both Text Banking and Mobile Banking on my phone?
Yes, you can use both options on one phone. To do so, you will need to enroll in both modes then activate each option on your phone.
Is Text Banking supported on my phone?
Text Banking will work on any text message (SMS) capable phone.
What are the Text Banking commands?
B = Balance
H = History
C = Command
HE = Help
L = Login
R = Recover
S = Disable Text Banking & Alerts
Note: You can text the letter C to 79680 to have all of these commands sent to your phone.
How do I activate text alerts?
We recommend that you use alerts to send text or email messages to yourself when activity occurs on your account. To set up alerts, log in to Online Banking and go to:
Administration > Alerts > Alert Preferences > Select the mobile phone number > Save
Will I receive unsolicited text messages?
No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.
Do I need a certain type of cell phone?
Mobile Banking works with a majority of todays phones and most common mobile phone service providers. You can use our service if your device meets any of these qualifications:
Do I need a text message or data plan?
A text messaging or data plan is typically needed as data usage can become expensive without them. Please check with your wireless carrier for more information.
What should I do if my phone is lost or stolen?
For your protection, as soon as you notice your phone is missing:
Log in to Online Banking and select "Remove Device." This will remove Mobile Banking access from your phone and prevent anyone from using your phone to access your accounts.
Notify the bank by calling (866) 681-1650.
Notify your mobile phone carrier.
What should I do if I get a new phone or change phone numbers?
Youll need to log in to Online Banking and return to Mobile Banking. On the Mobile Banking page, you can update your phone profile. We recommend removing your old phone and re-enrolling your new phone.
Can I use Mobile or Text Banking on more than one phone?
Yes. To enroll additional devices, log in to Online Banking and go to the Mobile Banking page. You can enroll and then activate multiple phone numbers.