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Mobile Banking

Mobile Banking

Fast, safe, free access to your bank accounts!
• View account balances
• Search recent transactions
• Transfer funds between accounts
• Use Online Bill Pay
• Deposit checks
• Locate branches and ATMs near you

Enrollment

Option 1
• Download the app from the Apple App Store or the Google Play Store.

Option 2
• Log in to Online Banking.
• Click on the tab labeled “Administration.”
• Click on “Mobile Banking.”
• Follow the steps to obtain your activation code.

 Features

 

GENERAL QUESTIONS

What is Mobile Banking?
Mobile Banking gives you access to your accounts from your mobile web browser or from a mobile banking application, depending on your preference and your phone capabilities. Both options allow you to view account balances, search recent transactions, and transfer funds.

How do I access Mobile Banking? 
There are three ways to access Mobile Banking:
• iPhone or Android app
• By texting
• By using a mobile web browser
The apps and mobile web browser have been specially designed to display your banking information clearly and provide ease of navigation. You can use any or all of these options.

What is the cost for Mobile Banking? 
There's no fee to access your accounts using Mobile Banking. However, there may be charges associated with Bill Pay or with text messaging and data usage on your phone. Check with your wireless phone carrier for more information on your data plan.

 

ENROLLMENT

How do I enroll in Mobile Banking?

Smart Phone or Device
• iPhone or iPad – Go to Apple's App Store and search for Firstar Bank then download the app. 
• Android – Go to the Google Play store and search for Firstar Bank then download the app.

Mobile Text

1)       Log in to Online Banking.

2)       Select the Administration tab then Mobile Banking. 

3)       Follow the steps to obtain an Activation Code which you will need to complete your enrollment.

4)       Complete your enrollment based on your access preference:

5)         You will receive a text message acknowledging your enrollment. Reply with the Activation Code to complete the process.


I'm not enrolled in Online Banking. Can I still use Mobile Banking?
You must enroll in Online Banking to sign up for Mobile Banking.  Verification of all users through Online Banking is one of our security measures.  Once you enroll, you will not have to access Online Banking again unless you wish to deactivate the service or enroll in Bill Pay.

How do I enroll in Mobile Banking if I am not an Online Banking user?
Visit our website, www.firstar-bank.com.  On any page of the website, click on the gray Enroll button on the left.

I enrolled my phone number but did not receive a text message. What should I do? 
Typically you should receive a text message within a few minutes after enrolling; however, sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure you phone has a wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive it, contact your wireless carrier to be sure text messaging is enabled on your phone.

 

ACTIVATION & USE

What is activation?
Activation is a one-time process that helps ensure your security. After you enroll a phone in Text Banking, you will receive an activation code which will be required to begin using Text Banking on your device.

What is my username and password for Mobile Banking? 
Your username and password are the same as those you use to access Online Banking.

How do I access Mobile Banking on my phone's browser?
Once you download the app, there will be an icon on your device.

I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
At the time of activation, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to recognize you. Some phones may require you to enable cookies or periodically erase them, requiring re-activation. If you experience this issue, check your phone settings to ensure that cookies are enabled. If the issue persists, consider using an alternative mobile web browser with strong cookie support.

I received an activation code but never used it. What do I do now?
For security reasons, activation codes expire after 24 hours. To obtain a new one, log in to Online Banking and return to the Mobile Banking page to request another activation code.

 

TEXT BANKING & ALERTS 

Can I use both Text Banking and Mobile Banking on my phone?
Yes, you can use both options on one phone. To do so, you will need to enroll in both modes then activate each option on your phone.

Is Text Banking supported on my phone?
Text Banking will work on any text message (SMS) capable phone.

What are the Text Banking commands?
B = Balance
H = History
C = Command
HE = Help
L = Login
R = Recover
S = Disable Text Banking & Alerts

Note: You can text the letter “C” to 79680 to have all of these commands sent to your phone.
 

How do I activate text alerts?
We recommend that you use alerts to send text or email messages to yourself when activity occurs on your account. To set up alerts, log in to Online Banking and go to:
Administration > Alerts > Alert Preferences > Select the mobile phone number > Save

Will I receive unsolicited text messages?
No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.

 

DEVICE ISSUES

Do I need a certain type of cell phone? 

Mobile Banking works with a majority of today’s phones and most common mobile phone service providers. You can use our service if your device meets any of these qualifications:

• Your phone allows text messaging
• You can browse the Internet on your phone
• You have an iPhone or Android mobile device

Do I need a text message or data plan?
A text messaging or data plan is typically needed as data usage can become expensive without them. Please check with your wireless carrier for more information.

What should I do if my phone is lost or stolen?
For your protection, as soon as you notice your phone is missing:

• Log in to Online Banking and select "Remove Device." This will remove Mobile Banking access from your phone and prevent anyone from using your phone to access your accounts.
• Notify the bank by calling (866) 681-1650.
• Notify your mobile phone carrier.

What should I do if I get a new phone or change phone numbers?
You’ll need to log in to Online Banking and return to Mobile Banking. On the Mobile Banking page, you can update your phone profile. We recommend removing your old phone and re-enrolling your new phone.

Can I use Mobile or Text Banking on more than one phone?
Yes. To enroll additional devices, log in to Online Banking and go to the Mobile Banking page. You can enroll and then activate multiple phone numbers.

 

SECURITY ISSUES

Is Mobile Banking secure?
Our mobile banking service utilizes best practices from online banking such as HTTPS, 128-bit SSL encryption, password access, and time-out when your phone is not in use. 

Additional factors: 
 • Only the phones that you personally enroll in the service can be used to access your accounts. 
 • Accessing Mobile Banking via an app or mobile web browser initiates a 128-bit SSL encryption session.
  • A cookie is placed on your device based upon successful activation.   This cookie must be present to access your accounts. 
 • Mobile Banking will automatically close after a short period of inactivity.
  • When text banking, a trusted relationship is established between Mobile Banking and your phone number. 
 • No account data is ever stored on your phone. 
 • In the event your phone is lost or stolen, the service can be immediately disabled within Online Banking.


What other security tips do you recommend?
• We recommend password-protecting your phone to provide an added layer of security.
• Download our apps from the stores we have indicated to make sure they are legitimate.
• Add our text short code (79680) and phone number (866-681-1650) to your contact list. 
    Initiate texts and phone calls only from your contacts.
• Do not click on links in SMS messages unless you initiated the SMS conversation with us.
• If you use our mobile website, bookmark it so that you know you are accessing the authentic site.
• Always use your cellular network when conducting financial services. 
    Avoid using unsecured, public wi-fi networks to access your accounts.
• Do not keep your mobile banking username or password with your phone.
• Log off Mobile Banking when finished.
• Don't allow others to use your phone.
• Use Alerts to notify you when changes have been made to your online services.
• Consider modifying your phone's settings so that only messages from authorized numbers are allowed.