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Security Center

As a financial services company, Firstar Bank has extensive experience in helping customers manage and protect their assets. We take great care to safeguard the security of your transactions with us. We also believe that educating you, our customers, is one of the best ways to help you protect yourself against online fraud and identity theft.

To help ensure the safety of personal information, customers should follow these three tips:

  • Create complicated passwords.
    • Avoid birthdays, pet names and simple passwords like 12345.
    • Change your passwords at least three times a year.
    • Because friendly theft – theft by someone the victim knows – is the most common type of identity theft or fraud, don’t share your passwords with family members and be mindful of who has access to your personal information. 
  • Continually monitor accounts.
    • Check account activity and online statements often, instead of waiting for the monthly statement. You are the first line of defense because you know right away if a transaction is fraudulent.
    • If you notice unusual or unauthorized activity, notify the bank right away.
  • Protect yourself online.
    • Be sure computers and mobile devices are equipped with up-to-date anti-virus and malware protection.
    • Never give out your personal financial information in response to an unsolicited email, no matter how official it may seem. Your bank will never contact you by email asking for your password or P.I.N.
    • Only open links and attachments from trusted sources.
    • When submitting financial information on a website, look for the padlock or key icon at the top or bottom of your browser, and make sure the Internet address begins with “https.” This signals that your information is secure during transmission.

If you are a victim of fraud and suspect your personal information has been compromised, you should take the following steps:

  • Call the bank and credit card issuers immediately so they can take necessary steps to protect your account.
  • File a police report and call the fraud unit of the three credit-reporting companies.
  • Consider placing a victim statement in your credit report. 
  • Make sure to maintain a log of all the contacts you make with authorities regarding the matter. Write down names, titles, and phone numbers in case you need to re-contact them or refer to them in future correspondence.

For more advice, contact the FTC’s ID Theft Consumer Response Center at 1-877-ID THEFT (1-877-438-4338) or www.ftc.gov/idtheft.