BanknotesSep. 30 - Fraud Alert
It seems like every day we hear about another data breach at a retailer. We strongly encourage you to monitor your debit and credit card activity and let us know immediately if you notice any unauthorized transactions. Please know that if your Firstar Bank debit card is affected, your card will be closed and a new card issued at no cost to you.
Keep in mind, our Advantage Checking account comes with IDProtect at no additional cost. IDProtect gives you peace of mind offering total identity monitoring with all three credit bureaus, a comprehensive ID theft resolution service, and up to $10,000 in identity fraud expense reimbursements. If you're not already protected, call us and switch to Advantage Checking today!
June 17 - Mobile Banking Enhancements
We are adding advanced layers of security to validate your mobile device upon log in. If your device is not recognized by the Mobile Banking system, you will be asked to answer some basic questions before logging in. The upgrade will not affect your User ID and Password. Most users will experience very minor changes but if you have any trouble, please call us toll-free, (866) 681-1650.
June 1 - Travel Alert for Debit Card Users
To protect your accounts, Firstar Bank monitors debit card transactions for potentially fraudulent activity. If you’re planning to travel this summer, please notify us to help us recognize card activity associated with your travel. Email your travel dates and destination to ClientServices@firstar-bank.com or call (866) 681-1650.
Important Note: Please do not send your debit card number to us via unsecure email.