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IMPORTANT NOTICE: System Upgrade

June 28-29

As part of our continued focus on safety and security, we plan to upgrade our disaster recovery system over the weekend. This upgrade requires our systems to be temporarily offline. To minimize inconvenience, the upgrade is scheduled to take place during the time we have the least number of users.

Upgrade Timeframes

We will be offline as follows:

  • Friday, June 28 - start at 10 p.m.
  • Saturday, June 29 - end at 8 p.m.

How You Will Be Affected

ATMs & Debit Cards

  • ATMs will be available as usual.
  • You will be able to use your debit card; however, transactions will not be visible until the upgrade is complete.

Online Banking

  • You will be able to access and view Online Banking; however, balances will not be updated until the upgrade is complete.
  • You will be able to make transfers and loan payments until the upgrade is complete.
  • You will not be able to request stop payments until the upgrade is complete.

Mobile Banking

  • You will not be able to access Mobile Banking until the upgrade is complete.
  • You will not be able to make mobile deposits until the upgrade is complete.

Phone Banking

  • You will be able to use Phone Banking; however, balances will not be updated until the upgrade is complete.
  • You will be able to make transfers and loan payments until the upgrade is complete.
  • You will not be able to request stop payments until the upgrade is complete.

Online Bill Pay

  • You will not be able to use Bill Pay until the upgrade is complete.

Teller Service

  • Teller service will not be affected by this upgrade.
  • We will be open our normally scheduled hours.

Security Information
New rules under the Bank Secrecy Act require financial institutions to identify business owners before a new account may be established. Each time a business account is opened or modified, we are required to ask for identifying information for each individual who holds beneficial ownership. If you are opening an account on behalf of a business, you will also be required to provide appropriate documentation. Rest assured, we'll make the new requirements as painless as possible. To learn more about this new federal regulation, click here.

Mobile Banking 4.0
Whether checking your balance, depositing a check, paying a bill, or transferring funds, our app delivers a new level of speed, convenience and security. Download the Firstar Bank mobile app from the Apple App Store or Google Play Store.

Debit Card Travel Alerts
If you’re planning to use your card while traveling, please notify us to help us recognize card activity associated with your travel. Email your travel dates and destination to clientservices@firstar-bank.com or call 866-681-1650.
Important Note: Please do not send your debit card number to us via unsecure email.

Online Check Ordering
We have partnered with Harland Clark to safely and conveniently offer online check reordering. Check orders will be sent to the mailing address on your account and a charge for the order will appear on your account.

To reorder checks, you will need:
   - Firstar's routing number - 103101262
   - Your account number
   - Starting number of your next check

In certain situations, checks cannot be reordered online. Please contact us to place your order if:
   - There are any changes to your order, such as name change or change of address.
   - It has been longer than two years since your last check order.
   - This is your first time ordering checks.

To place an order, click on 'Order Checks' in the grey Quick Links box on the left. For assistance with check ordering, please contact us toll-free at 866-681-1650.