Nov. 11 | Online Banking Facelift
Your digital experience is important to us and we’re making improvements to help you stay connected to your money with added convenience and confidence. After Nov. 11, when you log in to Online Banking, you’ll notice:
- New, streamlined design
- Faster, easier navigation
- Simplified menu
- A single “Money Movement” tab for transfers, loan payments, wires, and bill pay
- Enhanced transaction searching
- Automatic adaptation to your device
- Touch-screen enabled
During our nightly processing on 10/15/18, a file was inadvertently loaded twice which caused debit card transactions from Friday to post a second time. We are working to reverse these transactions as quickly as possible. We will make sure you are not charged should this incident cause your account to be overdrawn. On 10/16/18, this issue was resolved. Affected accounts received a credit for items posted twice. We sincerely apologize for the inconvenience.
New rules under the Bank Secrecy Act require financial institutions to identify business owners before a new account may be established. Each time a business account is opened or modified, we are required to ask for identifying information for each individual who holds beneficial ownership. If you are opening an account on behalf of a business, you will also be required to provide appropriate documentation. Rest assured, we'll make the new requirements as painless as possible. To learn more about this new federal regulation, click here.
Mobile Banking 4.0
Whether checking your balance, depositing a check, paying a bill, or transferring funds, our app delivers a new level of speed, convenience and security. Download the Firstar Bank mobile app from the Apple App Store or Google Play Store.
Debit Card Travel Alerts
If you’re planning to use your card while traveling, please notify us to help us recognize card activity associated with your travel. Email your travel dates and destination to firstname.lastname@example.org or call 866-681-1650.
Important Note: Please do not send your debit card number to us via unsecure email.
Online Check Ordering
We have partnered with Harland Clark to safely and conveniently offer online check reordering. Check orders will be sent to the mailing address on your account and a charge for the order will appear on your account.
To reorder checks, you will need:
- Firstar's routing number - 103101262
- Your account number
- Starting number of your next check
In certain situations, checks cannot be reordered online. Please contact us to place your order if:
- There are any changes to your order, such as name change or change of address.
- It has been longer than two years since your last check order.
- This is your first time ordering checks.
To place an order, click on 'Order Checks' in the grey Quick Links box on the left. For assistance with check ordering, please contact us toll-free at 866-681-1650.